Upholstery Care and Warranty
Leather and Fabric Care
Regular cleaning of your leather or fabric upholstery is all about keeping the appearance of your leather or fabric upholstery as beautiful as possible for as long as possible. When you clean your leather upholstery, you are not cleaning the leather itself but the finishes that the tanner has put into the leather. When you clean your fabric upholstery, you are keeping the appearance and feel of the fabric as fresh as possible.
If cleaning can be kept to surface cleaning then obviously it is far easier. Unless leather or fabric upholstery is cleaned regularly, surface grime becomes ingrained dirt requiring heavier cleaning.
One of the most common problems with leather & fabric upholstery is a build-up of body oils and perspiration. Naturally, as furniture is used this will happen, but the secret is to clean regularly so that build up does not accumulate and start breaking down the protective top coatings.
Leather Care Instructions
Leather Cleaner
Leather cleaner is very simple to use. For the easiest most effective application the solution should be placed onto a white or colourfast damp cloth. DO NOT put directly on the leather. Gently and evenly wipe over the leather upholstery. DO NOT rub vigorously - treat the leather as you would your skin.
If used correctly the leather cleaner will be very effective in removing most marks. It can also be used for spot cleaning in small concentrated areas to remove more stubborn marks.
Leather conditioner & protector (pigmented leathers)
The leather conditioner & protector performs two tasks with one product.
The conditioner in the solution will soak into the leather on application. Often air conditioning or heating can dry out leather. The conditioner aims to increase moisture levels and lubricate the leather so that its fibres can flex or bend easily under weight pressures and keep the young soft feel of the leather.
Regular Leather Maintenance Guidelines
A gentle wipe-over with a damp cloth weekly to fortnightly is generally enough to keep the new leather in good shape in between cleaning & conditioning. This helps remove the perspiration where human skin comes into contact with the leather. A gentle wipe with a damp cloth will not dissolve the layer of protector previously applied but it will remove the surface dirt off the waxy protective layer. Vacuum regularly to remove dust and other particles.
Use proprietary Leather Cleaner & Conditioner/ Protector to spot clean any marks. Give your leather upholstery a light overall clean with a suitable upholstery cleaner, again paying attention to points of human contact. Apply protector to the areas cleaned.
Avoid the use of any dyed cloths when wet. There is a risk of the dye transferring into your leather with moisture acting as a conductor.
If your leather upholstery is used infrequently this overall cleaning can be done every 4-6 months.
Once every five years, or earlier if necessary, have your fabric upholstery cleaned thoroughly and protected by a professional cleaning company.
What Not to Use on Leather
Pets
Animals transfer hair and body oils to leather and break down the protective coatings. Try to minimise your pets contact with your leather surface and maintain regular cleaning.
Garments
Belt & shoe buckles, metal studs & buttons, and sharp objects can also damage leather upholstery.
Heat and Direct Sunlight
These will dry out and crack the leather. Avoid long periods of exposure and check for need to condition.
Hair Creams or Gels
These should be removed promptly to avoid surface coat breakdown.
Ballpoint Pen
Repeated trials show that very few ballpoint pens will penetrate the Conditioner & Protector meaning the cleaner will normally remove the ballpoint pen mark without any aggressive chemicals or rubbing. This is a very safe method and is applicable to ballpoint pen marks up to six months old. (The ink penetration &light fastness will vary depending on whether the ink is solvent or water based). Any remaining ink should eventually fade away in time.
Chemicals or solvent based products
There are many chemicals that could cause permanent damage to the finishes on leathers. For example, Pot plants sprayed with leaf food products or fly spray if inadvertently sprayed onto leather can be disastrous to pigments and topcoat. The chemicals in some sprays can undo the binders in the pigments.
The damage inflicted is not seen until the next time the leather upholstery is cleaned at which time the colour can come off. Also, be aware of newspaper ink, carbon papers, varnishes, dyes, biro pens, paints etc.
Mould
In areas of high rainfall and humidity it is possible that mould can grow on the surface of leathers. Proprietary leather care products should contain a proven mould inhibitor. Using these products at suggested intervals will prevent mould growing on your leather upholstery.
Fabric Care Instructions
Fabric Cleaner
Fabric cleaner is very simple to use. For the easiest most effective application the solution should be placed onto a white or colourfast damp cloth. DO NOT put directly on the fabric. Gently and evenly wipe over the fabric upholstery. DO NOT rub vigorously as there is a risk of colour disfiguration and/or even the thinning of the fabric.
If used correctly most fabric cleaners will be very effective in removing most marks. It can also be used for spot cleaning in small concentrated areas to remove more stubborn marks.
It is recommended to apply either Scotch Guard or similar fabric protector on your fabric upholstery when new.
Regular Fabric Maintenance Guidelines
A gentle dust or preferable soft brush wipe-over weekly to fortnightly is generally enough to keep the new fabric in good shape in between cleaning. This helps remove the perspiration where human skin comes into contact with the fabric. Vacuum regularly to remove dust and other particles.
Avoid the use of any dyed cloths when wet. There is a risk of the dye transferring into your fabric with moisture acting as a conductor.
If your fabric upholstery is used infrequently this overall cleaning can be done every 4-6 months.
Accumulated dirt and perspiration will dull the colours and cause accelerated wear in all types of covers.
Once every five years, or earlier if necessary, have your fabric upholstery cleaned thoroughly and protected by a professional cleaning company.
Mould
In areas of high rainfall and humidity it is possible that mould can grow on the surface of leathers. Proprietary leather care products should contain a proven mould inhibitor. Using these products at suggested intervals will prevent mould growing on your leather upholstery.
Wooden Furniture Care Instructions
Wooden Furniture Cleaner
Keep your wooden furniture looking its best by dusting frequently. Wipe your furniture with a soft, damp cloth regularly as this will help remove any abrasive build up which can damage the finish over time. While it is not necessary to use a furniture polish, if you do use a polish, take care that it does not contain any silicone.
Regular Maintenance
Do not place hot objects on any furniture surface. Always use a hot plate or placemat. Laminate and lacquer finishes on table tops provide added scratch and heat resistance to our furniture, but they can still be damaged without proper care. Drinks glasses, alcohol, perfume etc. should not be left on any furniture surface. We suggest you use a coaster, doily or fabric placemat. Do not expose your furniture to any liquids. Never allow water to sit on your furniture. Alcohol, nail polish and perfume are also dangerous as they will dissolve the lacquer finish on contact and may require professional repairs
As with any product, prolonged exposure of furniture to direct sunlight will harm it. Direct exposure to sunlight will cause timber products, particularly doors, tops and side panels to warp and prolonged exposure can fade the finish of your furniture.
Avoid exposing your furniture to strong sunlight, heat outlets, open windows, or dampness. Extreme temperature and humidity changes can cause cracking or splitting.
Try not to drag your furniture. Periodically check and re-tighten any fasteners. Please ensure that your furniture is used as intended. Do not sit or stand on tabletops, and do not pivot on the back legs of chairs.
Upholstery Warranty
In this document, “Betta Direct Warranty” means the warranty set out in this document, “BSR” means BSR Franchising Pty Ltd ABN 21 122 566 094, “BSR Retailer” means BSR corporate stores, and participating franchisees and service recipients, “ACL” means Australian Consumer Law, and “Major Failure” has the meaning given to it under the ACL.
1.0 Betta Direct Warranty
1.1 The Betta Direct Warranty applies only to BSR’s Betta Direct branded product provided they were purchased from a BSR Retailer and proof of purchase is presented.
1.2 If a component of a Betta Direct product is determined by BSR to have a manufacturing defect which is not a Major Failure, and you make a claim in accordance with this warranty, BSR will choose whether to repair, replace that part or product or offer a refund.
1.3 For Major Failures of Betta Direct products, you can choose whether to have a replacement or refund.
2.0 Warranty period
2.1 The following Betta Direct components are guaranteed against manufacturing and material defects for the respective warranty period described, as follows:
| Components | Warranty Period |
| Structural Frame | 5 years |
| Foam | 2 years |
| Recliner mechanism | 2 years |
| Electric moto | 2 years |
| Leather | 2 years |
| Fabric | 2 years |
2.2 To be entitled to claim under the Betta Direct Warranty, the defect in the component listed above must appear and be notified to BSR within the relevant time period set out in item 2.1 above.
3.0 Exclusions to the Betta Direct Warranty
3.1 Subject to your rights under the ACL, the Betta Direct Warranty excludes claims for:
(1) Normal wear and tear. In this regard, please note that the following may naturally occur or result from normal usage:
(a) Leathers and fabrics will fade and crease;
(b) Foam and fillings will soften and form the shape of the user over time;
(c) Depending on the covering and the degree and manner of use, the covering materials, cushion fillings and suspension may need to be replaced periodically at the purchaser’s expense;
(d) Scars, marks and differing pore density and colour which are natural characteristics of the Betta Direct leathers & fabrics;
(e) The leather and fabric products may have naturally occurring minor variations from the sample products or from any product specifications you have been quoted.
(2) Damage caused by spills such as acid, solvents, dyes or other corrosive materials, ink, paint;
(3) Damage caused by bodily fluids (some medications when perspired through sweat and body oils may interact with your furniture causing damage);
(4) Damage caused by improper cleaning, negligence, treatment of the product with chemicals, exposing the product to the sun, extreme heat or bright light such as lamps, or otherwise caused by your acts and/or omissions;
(5) Products which have been modified or repaired by a non-authorised Betta Direct repair agent; or
(6) In relation to claims made under the Betta Direct Warranty, the cost of transporting the product to and/or from the specified place of repair or replacement.
3.2 The Betta Direct Warranty is not transferable. It is limited to the original purchaser specified in the original sales order. The Betta Direct Warranty only applies to products that are used for normal domestic purposes and excludes products used for commercial purposes.
4.0 How to claim
4.1 To claim under the Betta Direct Warranty, the Purchaser must:
(1) Cease using the product immediately after the defect appears;
(2) Notify your place of purchase within 7 calendar days after the defect becomes apparent; and
(3) Provide the place of purchase with a copy of the original sales order receipt or tax invoice, clear photographs of the defect area, a description of the defect and an opportunity to inspect the defect.
4.2 Once a claim has been lodged, BSR will assess your claim, and respond within 10 business days to inform you what action will be taken next. Please note BSR may need to arrange for a Betta Direct stockist or an authorised repair agent to inspect the product to enable a proper assessment of the defect. More than one inspection may be required.
4.3 Where you are located outside a 50km radius from your place of purchase, you may be responsible for returning the goods to your nearest BSR Retailer.
5.0 Australian Consumer Law Guarantees
5.1 All Betta Direct goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement, refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
5.2 The guarantees under the ACL are in addition to the Betta Direct Warranty you are given. Should your product be defective, you may choose to make a claim under the ACL or the Betta Direct Warranty.
For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au
Wooden Furniture Warranty
In this document, “Betta Direct Warranty” means the warranty set out in this document, “BSR” means BSR Franchising Pty Ltd ABN 21 122 566 094, “BSR Retailer” means BSR corporate stores, and participating franchisees and service recipients, “ACL” means Australian Consumer Law, and “Major Failure” has the meaning given to it under the ACL.
1.0 Betta Direct Warranty
1.1 The Betta Direct Warranty applies only to BSR’s Betta Direct branded product provided they were purchased from a BSR Retailer and proof of purchase is presented.
1.2 If a component of a Betta Direct product is determined by BSR to have a manufacturing defect which is not a Major Failure, and you make a claim in accordance with this warranty, BSR will choose whether to repair, replace that part or product or offer a refund.
1.3 For Major Failures of Betta Direct products, you can choose whether to have a replacement or refund.
2.0 Warranty period
2.1 The following Betta Direct components are guaranteed against manufacturing and material defects for the respective warranty period described, as follows:
| Components | Warranty Period |
| Structural Frame | 1 year |
| Electrical Components | 1 years |
2.2 To be entitled to claim under the Betta Direct Warranty, the defect in the component listed above must appear and be notified to BSR within the relevant time period set out in item 2.1 above.
3.0 Exclusions to the Betta Direct Warranty
3.1 Subject to your rights under the ACL, the Betta Direct Warranty excludes claims for:
(1) Natural variations in surface texture, grain like knots, mineral streaks and sap;
(2) Normal wear and tear. In this regard, please note that Timber is responsive to the environment – due to natural occurrences or as a result of normal use, heat and moisture can affect Timber causing movement in joints and in some circumstances cracking;
(3) Damage caused by spills such as acid, solvents, dyes or other corrosive materials, ink, or paint;
(4) Damage caused by improper cleaning, negligence, treatment of the product with chemicals, exposing the product to the sun, extreme heat or bright light such as lamps, or otherwise caused by your acts and/or omissions;
(5) Damage caused by products not being assembled according to the manufacturer’s instructions;
(6) Damage caused by products being placed in a position where they can crush electrical cables;
(7) Products which have been modified or repaired by a non-authorised Betta Direct repair agent; or
(8) In relation to claims made under the Betta Direct Warranty, the cost of transporting the product to and/or from the specified place of repair or replacement.
3.2 The Betta Direct Warranty is not transferable. It is limited to the original purchaser specified in the original sales order. The Betta Direct Warranty only applies to products that are used for normal domestic purposes and excludes products used for commercial purposes.
4.0 How to claim
4.1 To claim under the Betta Direct Warranty, the Purchaser must:
(1) Cease using the product immediately after the defect appears;
(2) Notify your place of purchase within 7 calendar days after the defect becomes apparent; and
(3) Provide the place of purchase with a copy of the original sales order receipt or tax invoice, clear photographs of the defect area, a description of the defect and an opportunity to inspect the defect.
4.2 Once a claim has been lodged, BSR will assess your claim, and respond within 10 business days to inform you what action will be taken next. Please note BSR may need to arrange for a Betta Direct stockist or an authorised repair agent to inspect the product to enable a proper assessment of the defect. More than one inspection may be required.
4.3 Where you are located outside a 50km radius from your place of purchase, you may be responsible for returning the goods to your nearest BSR Retailer.
5.0 Privacy Disclosure Notice
1.1 You understand and accept that if you make a warranty claim, BSR and BSR Retailers may be required to disclose your personal information (as defined under the Privacy Act 1988 (Cth) in order to meet its obligations under this warranty. By making a claim under this warranty you consent to such disclosure. A copy of BSR’s Privacy Policy is available at www.bsrgroup.com.au.
5.0 Australian Consumer Law Guarantees
5.1 All Betta Direct goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement, refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
5.2 The guarantees under the ACL are in addition to the Betta Direct Warranty you are given. Should your product be defective, you may choose to make a claim under the ACL or the Betta Direct Warranty.
For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au
koZee Living Warranty
In this document, “koZee Warranty” means the warranty set out in this document, “BSR” means BSR Franchising Pty Ltd ABN 21 122 566 094, “BSR Retailer” means BSR corporate stores, and participating franchisees and service recipients, “ACL” means Australian Consumer Law, and “Major Failure” has the meaning given to it under the ACL.
1.0 koZee Warranty
1.1 The koZee Warranty applies only to BSR’s koZee branded products, provided they were purchased from a BSR Retailer and proof of purchase is presented. If a component of a koZee product is determined by BSR to have a manufacturing defect which is not a Major Failure, and you make a claim in accordance with this warranty, BSR will choose whether to repair, replace that part or product or offer a refund.
efund.
1.2 For Major Failures of koZee products, you can choose whether to have a replacement or refund.
2.0 Warranty period
2.1 The koZee components are warranted against manufacturing and material defects for the periods as follows:
| Components | Warranty Period |
| Structural Frame* | 10 years |
| Foam | 10 years |
| Fabric | 3 years |
To be entitled to claim under the koZee Warranty, the defect in the component listed above must appear and be notified to BSR within the relevant time period set out in item 2.1 above.
2.2 The koZee Warranty is not It is limited to the original purchaser specified in the original sales order. The koZee Warranty only applies to products that are used for normal domestic purposes and excludes products used for commercial purposes.
3.0 How to claim
3.1 To claim under the koZee Warranty, the Purchaser must:
(1) Cease using the product immediately after the defect appears;
(2) Notify your place of purchase within 7 calendar days after the defect becomes apparent; and
(3) Provide the place of purchase with a copy of the original sales order receipt or tax invoice, clear photographs of the defect area, a description of the defect and an opportunity to inspect the defect.
3.2 Once a claim has been lodged, BSR will assess your claim, and respond within 10 business days to inform you what action will be taken next. Please note BSR may need to arrange for a koZee stockist or an authorised repair agent to inspect the product to enable a proper assessment of the defect. More than one inspection may be required.
3.3 Where you are located outside a 50km radius from your place of purchase, you may be responsible for returning the goods to your nearest participating BSR Retailer.
4.0 Australian Consumer Law Guarantees
4.1 All koZee products come with guarantees that cannot be excluded under the You are entitled to a replacement, refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure. These guarantees apply for a reasonable time after purchase.
4.2 The guarantees under the ACL are in addition to the koZee Warranty you are Should your product be defective, you may choose to make a claim under the ACL or the koZee Warranty.
For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au
