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Your local furniture specialist

A message to our customers

As the Coronavirus (COVID-19) situation continues to evolve, we wanted to share with you some important information and steps we’re taking to minimise the risk of exposure in our local communities. See below information and updates regarding different areas throughout Australia.


Important Customer Update for Victoria

Update: 6:00pm 29th October 2021

In line with Victorian government restrictions, most of our Victorian stores are open and accepting customers in store. Customers must provide proof of vaccination, sign in using the store QR code, wear a face mask, and maintain social distancing. Alternatively, you can shop online and utilise contact free delivery and pick-up.

 

Want more information on a Furniture Zone store near you? Click here to find your local store.


Important Customer Update for NSW

Update: 9:50am 11th October 2021

In line with NSW government restrictions, most of our stores are open and accepting customers in store. Customers over the age of 16 must have proof of double vaccination, sign in using the store QR code, wear a face mask, and maintain social distancing. Alternatively, you can shop online and utilise contact free delivery and pick-up.
 

Want more information on a Furniture Zone store near you? Click here to find your local store.


Important Customer Update for [enter area here]

Update: [time] [date] [month] [year]

Update message goes here.
 

Want more information on a Furniture Zone store near you? Click here to find your local store.


In-store Safety Practices

Research online and plan ahead for your visit

Practice social distancing while in-store

Use cashless payment to minimise contact

Wash hands regularly to keep good hygiene


Contact-free Services

Zero Contact Delivery

In the interests of protecting the health and safety of our customers and drivers, during the current COVID-19 climate, we may be unable to offer installation of products. If in doubt, please check with your local store for specific details. We are pleased to offer zero contact delivery where products can and will be delivered to your front door/garage. Any old products to be removed need to be ready for collection out the front of the property at the time of delivery. 

Zero Contact Store Pick-up

In addition to our existing in-store pick up service, we are now providing a Zero Contact option for when you'd prefer not to enter the store.

Things to remember:

  • In-store pick up is still available for online orders, and you can collect your order inside the store.
  • Zero Contact Store Pick-up is available for customers who prefer not to enter the store to collect their order.

Steps for Zero Contact Store Pick-up:

1. Follow the normal in-store pick-up process by selecting pick-up when you check out online.

2. We'll send you an email when your order is ready for collection.

3. Once you arrive at the store, please remain in your car and ensure you have the following information on hand before calling the store:

  • Online order number (this can be found on your Order Confirmation Email).
  • Photo ID matching the name of the person who placed the order.
  • Car registration number and car description.

4. Once you have this information ready, please call the store and speak to a team member to confirm your arrival.

5. A team member will bring your order out to your car. We politely request that to help our team safely transfer your order to your car, you open and close the boot physically or remotely for them.


FAQs


See above for updates on trading affected by current restrictions.


Zero Contact Communication
Should you wish to get in touch with your local store without the need to visit them, we have a range of options available. In addition to the regular methods of communication such as phone and email, many of our stores also offer an ability to communicate via Facebook and Google messenger services. For more details about how to reach your local store, find them via our store finder here.


Zero Contact Delivery
In the interests of protecting the health and safety of our customers and drivers, during the current COVID-19 climate, we may be unable to offer installation of products. If in doubt, please check with your local store for specific details. We are pleased to offer zero contact delivery where products can and will be delivered to your front door/garage. Any old products to be removed need to be ready for collection out the front of the property at the time of delivery.


Zero Contact Store Pick-up
In addition to our existing In-store pick up service, we are now providing a Zero Contact Store Pick up service option. This is for when you'd prefer not to enter the store. Call us on arrival and we’ll bring your order to your car.
Things to remember:

  • In-store pick up is available for online orders, and you can collect your order in the store
  • Zero contact store pick-up is available for customers who prefer not to enter the store to collect their order
  • Please call the store once you have arrived and are safely parked

Follow the normal in-store pick up process by selecting pick-up when you check out online. We'll send you an email when your order is ready for collection. Once you arrive at the store, please remain in your car and ensure you have the following information on hand before calling the store:

  • Online order number (this can be found on your Order Confirmation Email)
  • Photo ID matching the name of the person who placed the order
  • Car registration number and car description

Once you have this information ready, please call the store and speak to a team member to confirm your arrival. A team member will bring your order out to your car. We politely request that to help our team safely transfer your order to your car, you open and close the boot physically or remotely for them.


Our stores are still receiving new stock on a regular basis and are here to support your needs both in-store and online. However, from time to time due to current demands there could be constraints on some products. If we don't have the exact product you're after, our team are ready to help you find the best possible replacement from our range.